Service and Maintenance

The IT Department has more work than manhours now

We can help you get the tedious 
Repair & Maintenance task off your plate...

Before the Recovery Act (new hardware/software)
requires even more of IT personnel!

Ever wonder why IT is responsible for the service and maintenance of the COWs/WOWs, the Cabinets and Arms? Is it because they house a computer and no one could figure out who else should deal with their problems?

While that may not be the reason in your organization, it is a fact that it's a mechanical problem and IT Techs are too busy to handle it and often don't understand the mechanical issues.

There are NO IT issues on our plate. No network issues, spam or security issues. No software updates, patches or glitches. We have one mandate – keep the mounting systems functioning the way they were designed to function!  

Most techs, just fix the trouble-ticket-issue (if they know how) because they are so busy. When we do a repair, we take time to inspect the entire System — we repair any issues we find. We'd rather not revisit the same System! We have the knowledge, the experience and the trained personnel to see that the problem gets addressed properly the first time.… if we have to come back, there are no additional time charges — Guaranteed!

And with our Preventive Maintenance, we take a proactive approach to keeping your mounting systems in service and your carts out of that storage area where the dysfunctional ones are now piling up.

Our customizable solutions let you eliminate your repair and maintenance responsibilities.

Mounting Systems, like networks, need to be kept tuned and performing optimally. Not only because a repair which would have cost under $50 can cost you $500 or $600.  More importantly, they are so heavily depended upon. And because if they're not serviced properly, the System can be out of service longer! Downtime impacts caregiver-service-delivery, so productivity goes down while complaints and costs go up. 

We Assess
 We inspect to determine the current state of health … we even do a battery
           capacity check on powered carts

We Inform
  We provide a detailed assessment report of what we found

We Perform
  We repair the discovered issues

  We Clean and Disinfect the Cart, the Arm, the Cabinet ... to satisfy the
         infection control initiatives of both your Infection Control and JCAHO 

                 

Before you leave ... Visit our CONTACT PAGE for information about a FREE gift

SLA (Service Level Agreement)

But, before we can Assess, Inform, Perform, we need to find out from you what level of service you want from us. While there are boilerplate paragraphs in our SLAs, our service is anything but boilerplate!
  
                     We offer both Break/Fix and Preventive Maintenance SLAs
        
                  Call 888.748.9998 ... Let us tailor one for you


These are a few of the ways in which an SLA benefits you:
  Our on-call break/fix technicians are committed to serving SLA clients first
  Frees up IT personnel (the more expensive people with the alphabet soup after their names)
  Increases efficiency and productivity of the caregiver — equipment is down for less time
  Serviced equipment = longer equipment life + cost of ownership decreases + better ROI
  Peace of mind  — notify us and you can forget about the issue
  

As part of Your Team, We become
  The IT Facilities & Maintenance Department 
  

We operate in the background supporting IT's work of supporting the medical staff. Other than having IT do Intake and Assessment (making sure that it is truly a mount issue), we assume the responsibility for keeping the Mounting Systems functioning.

Here's how having us as part of your team can really really pay off ...

1. We are your extra sets of hands — but we're not
    connected to an IT Tech's body!
2. We install/set-up, service and maintain ... 
     even clean and disinfect mounting systems
2. We're not an employee ... we're only used when
    needed. We're less expensive— No benefits to pay
3. You don't have to direct our efforts ... we have one
    task. Preventive Maintenance or Trouble-Ticket-driven 
    Break/Fix work
4. We report back to you when we are done...either through
    your Trouble ticket system or via email

Discover the
Difference!

Let us introduce you to the benefits of
outsourced service and maintenance! 

Click hereto email us  OR  phone us at 888.748.9998